Privacy Policy

Introduction

This privacy policy explains how reef-bison collects, uses, and protects personal information provided through this website. We are committed to safeguarding your privacy and handling your data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation.

Information We Collect

When you submit a consultation request or contact us through our website, we may collect the following information:

• Full name
• Email address
• Company name and role
• Service enquiry details
• Any additional information you choose to provide

How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your consultation requests and enquiries
• To provide energy consulting services you have requested
• To communicate with you about ongoing projects
• To improve our services and website functionality
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit a form, you provide explicit consent for us to contact you
• Contract performance: Processing necessary to provide services you have requested
• Legitimate interests: To improve our services and maintain business operations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for 24 months unless you become a client, in which case data is retained for the duration of our business relationship plus six years for accounting and legal purposes.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist with website hosting and email communications, bound by confidentiality agreements
• Professional advisers when legally required
• Law enforcement or regulatory bodies when required by law

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data under certain circumstances
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to improve user experience and analyse site traffic. For detailed information about our cookie usage, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, contact us at:

reef-bison
42 Colmore Row
Birmingham B3 2BS
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.